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20. Some Telcos are asking if we can have an option for the user to avoid the support call? One example for a flow without the need for the mobile phone authentication would be the user to login with a username and a password in the Telco´s user area and request the cancellation and a new SIM card (and maybe a new phone) without the support interaction but with a 2nd-factor authentication.
This is not something that is in our responsibility scope. If Telcos support this feature, then the user can log in on Telco´s Portal and require SIM card cancellation. We´re not sure what will be the 2nd FA in this case, maybe confirmation via email, but definitely, this is something which Telcos have to solve by themselves.
